No, all of our content and design is developed in-house by our team right here in the U.S.A. We believe this allows us to deliver high-quality content that aligns closely with your brand standards, industry regulations and audience expectations. This approach ensures that every project benefits from clear communication, cultural relevance and a deep understanding of compliance requirements specific to U.S.-regulated industries.

A single request is defined as one unique piece of content or design. For example, a blog post draft, an infographic, or a social media graphic set (up to five images) each count as individual requests. 

For all plans, the average turnaround is 2 to 4 business days per project. However, more complex requests, such as multi-part content pieces or in-depth reports, may require additional time to ensure quality and compliance.

Clients on the Premium plan receive priority access in the queue, meaning their requests are given precedence, allowing us to start work on them ahead of non-priority projects. This priority access helps accelerate project completion and is ideal for clients with time-sensitive or high-volume needs.

Absolutely! For example, if you need a blog post (content) and a corresponding infographic (design), you can request both. Each will be treated as an individual request to ensure high quality and alignment, and content will generally need approval before design work begins.

Each request undergoes a compliance review tailored to your industry standards. You may also provide internal policies to be included in this review process.

The number of active requests depends on your package level: Essential allows 1 active request, Growth allows 2 at a time, and Premium allows 3 at a time. Once a project is completed, the next request in the queue becomes active, ensuring continuous progress.

No, our plans are designed to be flexible, operating on a month-to-month basis after an initial 3-month commitment. This initial period allows us time to effectively onboard you, build a custom GPT knowledge base tailored to your brand, and ensure we’re delivering content that aligns perfectly with your needs. After the first three months, you’re free to adjust, pause or cancel your subscription as needed.

Yes, all Aligned packages offer unlimited requests. However, only a set number of requests will be active at one time based on your subscription level, which helps us maintain quality and focus.

Yes, when a project requires both content and design, we first complete and submit the content for your approval. Once approved, the design component moves into the active queue to ensure alignment with the finalized content.

No, there is no limit on revisions with the Aligned program. We’re committed to ensuring each project meets your exact expectations, so we’ll continue revising the content or design until it aligns perfectly with your brand and goals. 

The AI + Human process combines speed with quality. AI drafts help produce content efficiently, while human editors refine each piece to meet high standards. This approach ensures that content is delivered faster than fully human-created work without compromising on brand alignment or compliance.

Yes! For clients who prefer a project that is human-only created content, we offer the option. The cost for the Human-Only option depends on the project type and scope. Please consult your account manager for a quote, as this option will be priced based on content length, complexity and regulatory requirements. This is ideal for complex projects or content with strict compliance requirements, where a fully human approach provides maximum customization and oversight.

We ensure that AI + Human content is fully aligned with your brand by following a rigorous, multi-step process. First, our AI generates an initial draft based on a custom GPT model that we’ve tailored specifically for your brand. This model is trained on your unique knowledge base, including your brand’s personality, tone, products, services, target audience and compliance requirements. This customization ensures that the AI draft reflects your brand voice and industry standards right from the start.

After the AI produces the draft, a human editor steps in to refine it, enhancing the language, tone and structure to match your brand’s style and specific messaging needs. Our editors also conduct a compliance review to integrate necessary disclaimers, regulatory language and any industry-specific requirements. This two-part process—the custom AI model followed by human editing—allows us to produce content that is accurate, engaging and consistently aligned with your brand values, ensuring it resonates authentically with your audience.

If you have a one-time large project need, you can always request a quote. We’ll evaluate the project’s scope and provide you with a customized quote based on the complexity, compliance requirements and timeline. This way, you can get exactly what you need without having to adjust your current subscription level.